Refund Policy
Last updated: August 7, 2025
1. Overview
We want you to be satisfied with our Bulk Email Verifier service, operated by Bd Web Guy. This Refund Policy outlines the circumstances under which refunds may be issued for credit purchases made through our platform.
2. Refund Eligibility
Eligible for Refund:
- Service Outage: If our service is unavailable for more than 24 consecutive hours
- Technical Issues: Systematic errors affecting verification accuracy for more than 48 hours
- Duplicate Charges: Accidental multiple payments for the same credit package
- Billing Errors: Charges that don't match your intended purchase
- Fraudulent Activity: Unauthorized charges on your account
Not Eligible for Refund:
- Used Credits: Credits that have been consumed for email verification
- Change of Mind: Simple change of mind after successful purchase
- Expired Credits: Credits that have passed their 12-month expiration date
- User Error: Mistakes in uploading or formatting email lists
- Third-party Issues: Problems with external email servers or domains
3. Refund Timeframes
Request Window
Refund requests must be submitted within 30 days of the original purchase date.
Processing Time
Approved refunds are processed within 5-10 business days via the original payment method.
4. Partial Refunds
In certain circumstances, we may offer partial refunds:
- Unused Credits: Refund for unused credits if significant service issues occurred
- Service Degradation: Proportional refund if service quality was substantially reduced
- Account Termination: Refund for unused credits if we terminate your account for reasons other than violation of terms
5. How to Request a Refund
Refund Request Process
- Contact our support team through the Support page
- Provide your account email and order/transaction ID
- Clearly explain the reason for your refund request
- Include any relevant documentation or screenshots
- Wait for our team to review and respond within 2 business days
6. Credit Expiration Policy
- You will receive email reminders 30 days and 7 days before expiration
- Check your account dashboard regularly for credit balance and expiration dates
- No extensions are provided for expired credits
7. Payment Processor Policy
All payments are processed by Paddle, our secure payment partner. Refunds are subject to Paddle's terms and conditions:
- Refunds are processed through the same payment method used for purchase
- Bank processing times may vary (typically 3-10 business days)
- International transactions may have additional processing time
8. Dispute Resolution
If you disagree with our refund decision:
- Contact our support team to discuss the matter further
- Request escalation to our management team
- Consider mediation through Paddle's dispute resolution process
9. Service Credits vs. Monetary Refunds
In some cases, we may offer service credits instead of monetary refunds:
- Service Credits: Additional verification credits added to your account
- Bonus Credits: Extra credits as compensation for inconvenience
- Extended Expiration: Extended validity period for existing credits
10. Subscription Cancellations
If we introduce subscription plans in the future:
- Subscriptions can be cancelled at any time
- No pro-rated refunds for current billing periods
- Access continues until the end of the current billing cycle
11. Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Material changes will be communicated via:
- Email notification to registered users
- Notice on our website and service dashboard
- 30-day advance notice for significant changes
12. Contact Information
For any questions about this Refund Policy or to request a refund, please contact Bd Web Guy support team through the Support page.