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Customer Support

We're here to help! Send us a message and we'll get back to you within 24 hours.

Please include any relevant details such as error messages, upload IDs, or steps to reproduce the issue.
Response Time

We typically respond within 24 hours during business days.

Direct Email

You can also email us directly at [email protected]

Common Issues

Check our FAQ section for answers to frequently asked questions.

Frequently Asked Questions

Our email verification system has an accuracy rate of over 99.9%. We use multiple verification methods including syntax checking, domain validation, and mailbox verification to ensure the highest accuracy possible.

Verification time depends on the size of your list. Small lists (under 1,000 emails) typically process within a few minutes, while larger lists may take 30-60 minutes. You'll receive real-time updates on the progress.

We currently support CSV files with email addresses. Your CSV file should have email addresses in a column labeled "Email".

Each email verification uses 1 credit. Credits never expire and can be used at any time. You can purchase credits in various packages to suit your needs. Volume discounts are available for larger packages.

Yes, we take data security very seriously. All data is encrypted in transit and at rest. We don't store your email lists permanently - they are automatically deleted after 30 days. We are fully GDPR compliant.
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